Shipping policy
Q: Does the item come with free shipping?
A: Free shipping service is provided by Govee South Africa.
Q: How to check the status of my package?
A: Get your tracking number from your order details or your email sent from Govee South Africa.
Q: How long does delivery usually take?
A: The product will ship within 1 business day after purchase, and delivery will take around 2-7 business days. Delivery may take a longer time in the holiday shopping season.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick, safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that's different from what I ordered?
A: Please contact customer support via our online form.